Post by account_disabled on Mar 7, 2024 6:57:50 GMT
How did you know us?” from the beginning. For example, when customers contact us to learn about our products, they must fill out a form with their information. Six months ago, we added the above question, and the data is incredibly useful: not only do we know it's a referral, but it often tells us who referred them to us. You can also ask this question at any point in the sales process, such as in a post-meeting survey. In either approach, you'll need to look at those who actually became customers at the end of each year and label them as "Referrals." this way, you'll have a data set ready to analyze things like the average revenue of a referred customer compared to one acquired through marketing.
With this data, you will be able to calculate earned new customers (enc), that is, the percentage of your income that comes from referrals.Alejandro Cosío Lozano: “Having insurance should be a relief, not a burden” by WOW! Customer Experience | Aug 19, 2022 | News | 0 Comments Alejandro Cosío Today we want to share Buy Bulk SMS Service with the readers of our blog, the talk we had with Alejandro Cosío Lozano, who is the Customer Experience Senior Manager of GNP, the largest insurance company in Mexico. In our conversation with Alejandro Cosío, the executive shared with us his beginnings in the insurance industry and in the Customer Experience discipline , he also explained how from GNP, they make the collaborators , intermediaries and those involved with the company, not only implement, but live the values of the organization.
Interview with Alejandro Cosío Lozano Discover how CX can be managed within the insurance industry, in the complete interview with Alejandro Cosío Lozano, which we share below:How to improve CX in the retail sector with efficient chatbots by WOW! Customer Experience | Aug 18, 2022 | Trends | 0 Comments improve CX in the retail sector Optimizing the Customer Experience is a priority, both to be one step ahead of the competition, and to be a benchmark for good practices for consumers. Without a doubt, technology is here to stay and facilitate processes. That is why in this article we will explain how to improve CX in the retail sector with chatbots and efficiently. Customer Experience is on the agenda of large, medium and small companies as part of their strategies. Although CX has been a good alternative for years to achieve greater traceability and recognition, today it has become essential.